Privacy Policy

1. Who we are

www.gabon-visa.com is an independent professional visa information and application support website. We provide guidance, document preparation assistance, form support and customer-service assistance for travellers seeking information about Gabon visas and eVisas.

www.gabon-visa.com is not affiliated with the Government of Gabon, DGDI, any Gabonese embassy or consulate, Léon-Mba International Airport, any airline or any public authority. Travellers may submit visa applications directly through official government, DGDI, embassy or consular channels where available.

For privacy questions, contact: support@gabon-visa.com.

2. Information we collect

We may collect information directly from you, from forms you complete, from documents you upload, from support messages you send, from payment or transaction processes, and from technical interactions with the website.

Identity and contact information

• Full name, date of birth, gender, nationality and country of residence.
• Email address, telephone number, postal address and communication preferences.
• Applicant, parent, guardian, host, sponsor or representative details where relevant.

Passport and travel information

• Passport number, issue date, expiry date, issuing country and passport scan or data page copy.
• Travel dates, arrival route, departure route, accommodation, host address and itinerary.
• Visa type, entry count, purpose of travel, previous travel details and supporting application data.

Application documents

• Photographs, passport scans, invitation letters, business documents and accommodation proof.
• Return or onward tickets, travel insurance, financial evidence and purpose-specific documents.
• Yellow fever certificate or health-document evidence where needed for travel preparation.

Technical and usage data

• IP address, device type, browser type, operating system, referral source and pages visited.
• Cookie identifiers, analytics events, error logs, approximate location and session data.
• Security logs used to detect spam, abuse, fraud, unauthorized access or technical problems.

3. Passport, travel and sensitive information

Visa support may require the processing of passport, identity, travel and supporting document information. Some information may be sensitive because it identifies a traveller, relates to travel permission, or may include health-related travel documents such as vaccination proof.

By submitting such information, you confirm that you are authorized to provide it and that it is accurate, complete and relevant to the requested service. If you submit data for another traveller, you confirm that you have permission to act for that traveller, parent, guardian, employer, sponsor or representative.

4. How we use personal data

We may use personal data for the following purposes:

• To provide Gabon visa information, application support, document review and customer assistance.
• To prepare, check, process, transmit or support visa or eVisa application information where requested.
• To communicate about application status, missing documents, corrections, invoices and support requests.
• To verify details, reduce errors and ensure application information matches passport data.
• To process payments, refunds, receipts, accounting records and fraud-prevention checks.
• To maintain website security, prevent misuse, detect abuse and protect users and systems.
• To comply with legal, accounting, tax, regulatory, contractual and dispute-resolution obligations.
• To improve website performance, content, forms, navigation, support quality and service reliability.
• To send service-related messages and, where permitted, relevant updates or optional communications.

5. Legal basis for processing

Where applicable data-protection law requires a legal basis, we may rely on one or more of the following:

• Contract performance: to provide the visa support service or respond to service requests.
• Consent: where you provide information or agree to optional processing, cookies or communications.
• Legitimate interests: for security, fraud prevention, service improvement, support and business administration.
• Legal obligation: for accounting, tax, compliance, lawful requests and record-keeping duties.
• Vital or public-interest considerations: only where relevant under applicable law and circumstances.

6. Who personal data may be shared with

We may share personal data only where reasonably necessary for the requested service, legal compliance, security, payment processing, technical operations or dispute resolution. Recipients may include:

• Visa, immigration, embassy, consular or competent public-authority channels where submission is requested.
• Payment processors, banks, fraud-prevention tools and accounting service providers.
• Hosting, email, form, storage, analytics, security, customer-support and technology service providers.
• Courier, translation, document-handling or specialist service partners where needed for a requested service.
• Professional advisers, insurers, auditors, legal representatives or regulators where required.
• Authorities, courts, law-enforcement bodies or competent entities where legally required or necessary to protect rights.

We do not sell passport data or visa application documents to advertisers.

7. Payment information

Payment information may be processed by secure payment service providers. We may receive or retain limited payment data such as transaction reference, payment status, invoice details, billing name, billing contact information, service purchased, date, amount and dispute records.

We do not need full payment card numbers to provide ordinary support, and payment processors may handle card data under their own security and privacy standards. Refunds, chargebacks and billing disputes may require retaining transaction evidence for accounting, fraud prevention and legal purposes.

8. Cookies and similar technologies

The website may use cookies, local storage, pixels, tags, analytics scripts or similar technologies to operate the site, remember preferences, improve navigation, measure performance, secure forms and analyze usage.

Types of cookies we may use

• Essential cookies: required for site functionality, security and form operation.
• Preference cookies: used to remember settings, cookie notice status or language choices.
• Analytics cookies: used to understand traffic, page performance and visitor interaction.
• Security cookies: used to reduce spam, abuse, fraud and unauthorized access.
• Marketing or measurement cookies: used only where applicable and permitted for campaign measurement.

You can control cookies through your browser settings. Blocking some cookies may affect website functionality, form submission, support tools or security features.

9. Data retention

We retain personal data only as long as reasonably necessary for visa support, customer service, legal, accounting, tax, fraud prevention, dispute resolution, security, audit and compliance purposes. Retention periods may vary depending on the type of data, service requested, applicable law and whether a dispute, refund, correction request or legal obligation exists.

Application documents may be deleted, anonymized or archived when no longer needed, unless retention is required or permitted for legal, accounting, security or dispute-related reasons.

10. Security measures

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure. Measures may include SSL encryption, access controls, secure hosting, malware protection, limited internal access, operational procedures and data-handling safeguards.

No website, email system or online transmission is completely secure. Users should avoid sending unnecessary sensitive data, protect their email account, use secure networks and notify us promptly if they believe their application information has been compromised.

11. International data transfers

Visa support may involve processing or transferring data across borders, including to service providers, technology platforms, payment processors, support tools, public-authority channels or partners located in different countries. Where required by law, we seek to use appropriate safeguards for international transfers.

Because visa services inherently relate to international travel, submitted application information may need to be reviewed, transmitted or stored in jurisdictions connected with the requested service.

12. Your privacy rights

Depending on applicable law and your location, you may have rights regarding your personal data. These may include the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data where legally available.
• Request restriction of processing.
• Object to certain processing based on legitimate interests.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a relevant data-protection authority where applicable.

To make a privacy request, contact support@gabon-visa.com. We may need to verify your identity before responding. Some data may be retained where necessary for legal, security, accounting, fraud prevention, dispute or transaction purposes.

13. Service communications and marketing

We may send service-related communications about your application, payment, document corrections, support requests, system notices, policy updates or transaction status. These communications are usually necessary for the requested service.

We may send optional promotional or informational messages where permitted by law or where you have opted in. You may opt out of optional marketing communications, but service-related messages may still be sent when necessary for an active request or legal obligation.

14. Third-party websites and official links

Our website may link to official government portals, DGDI services, embassies, airports, payment providers, travel resources, insurers or other third-party websites. We are not responsible for the privacy practices, security, content or accuracy of external websites.

Users should review the privacy policy and terms of any third-party website before submitting personal data or payment information.

15. Children and minors

Visa applications for minors should be submitted by a parent, guardian or authorized adult. We do not knowingly request data directly from children except where necessary for a travel or visa application handled by an authorized adult.

If you believe a child has provided personal data without proper authorization, contact us so we can review and take appropriate action.

16. Accuracy of submitted information

Visa application information must be accurate and match the traveller’s passport and supporting documents. Incorrect, incomplete or inconsistent data may cause delays, rejection, boarding denial or entry problems.

Users are responsible for reviewing all submitted information before final confirmation and for informing us promptly if any submitted data is incorrect or changes before travel.

17. Fraud prevention and misuse

We may use technical and procedural measures to detect, prevent and respond to fraud, spam, unauthorized access, payment abuse, identity misuse, document misuse, false applications, harmful activity or violations of our terms.

We may refuse service, suspend processing, preserve relevant records or disclose information to competent authorities where necessary to protect users, our business, legal rights or the integrity of visa support services.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, technical or service changes. The updated policy will be posted on this page with the effective or updated date.

Continued use of the website after an updated policy is posted means you acknowledge the updated policy. Where legally required, we may provide additional notice or request renewed consent.

19. Privacy contact

For privacy questions, access requests, correction requests, deletion requests, cookie questions, data protection concerns or complaints, contact:

Gabon eVisa Privacy Support
Email: support@gabon-visa.com
Website: https://www.gabon-visa.com/
Address reference: Barcelona

Please include enough information to identify your request, such as your name, email address, application reference if available, and the privacy right you wish to exercise.